Yes, we provide both standard and express shipping options to most countries. We’ve partnered with trusted international couriers (UPS, Fedex and DHL) to ensure that your order is delivered quickly, securely, and at the most affordable shipping rates possible.

Please note, all international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities.

For additional details about international shipping, please visit Shipping & Delivery page

After placing your order, please allow 1-2 business days for processing and shipment from our warehouse. Once your order is shipped, you will receive an email with tracking details to monitor the package’s progress. Delivery typically takes 4-7 business days from the date of shipment.

Delivery time depends on where you are located. All of the orders will be dispatched from our warehouse in New York City. Domestic orders will take 4-7 business days to arrive. Overseas deliveries can take anywhere from 7-21 days. Delivery details will be provided in your confirmation email.

Once your order is placed, our warehouse begins processing it immediately to ensure timely delivery. As a result, it is not possible to add to, modify, or cancel an order once it has been submitted. However, you can return your purchases for a refund or exchange within 14 days of shipping.

Once an order is submitted, it starts processing immediately and generally cannot be stopped or modified. However, if your order has already shipped and you need to adjust or correct your address, we advise contacting the shipping carrier directly.

When you place a preorder, we reserve the item for you. The estimated shipping date appears on the product page.

As soon as the shipment reaches our New York City warehouse, your piece is processed and mailed to you. You’ll receive an email when the shipment arrives and another when your order ships.

You are not billed until your preorder ships from our warehouse.

Yes, any time before it ships. Because we don’t charge you until shipment, there is no refund to issue for a canceled preorder.

Absolutely. Contact customercare@maisonzifan.com before your order ships and we’ll make the change for you. Once a package is shipped, address changes aren’t always possible.

We will accept returns on unworn merchandise with all original tags attached initiated within 14 days of your order shipping. In order to qualify for a return or exchange, the products must meet the following conditions:

• The products must be unworn, unwashed, and in its original condition.
• Please keep in mind that items that have been tried on with direct skin contact and show any signs of wear, such as deodorant marks, hair, missing tags, or any odors, cannot be accepted.
• Package the product securely in its original packaging. All tags and accessories must be attached.
• We kindly recommend that you wear underwear when trying on your purchase for the first time.
• Please note that items purchased on sale and gift cards cannot be returned or exchanged.

Please visit our Returns Center to start a return.

For more information, please view our Returns & Exchanges page

The return process begins as soon as your return package is en route to our warehouse. Once we receive and inspect the return, we will inform you whether it has been accepted or declined. This may take up to 7 business days from the date the tracking information shows the package as delivered. Please allow up to 7 business days for the refund to be credited back to your original payment method.

If you wish to exchange the same item for a different size, $5 handling fees will be charged when submitting your return. If the size you wish to exchange is out of stock, we will issue a store credit in a digital gift card, sent directly to your email. You can use it anytime toward your next purchase.

If you would like to exchange for a different product, please submit the return of the original item through our Return Center. When selecting your refund method, choose store credit. Once your return is received and processed, your store credit will be issued via a gift card sent to your email immediately. You can then place a new order for your desired product using the store credit.

Please note, we can only facilitate direct exchanges for U.S. orders at this time. 

Refunds are processed within 7 working days of receipt to allow for inspection onto the original method of payment (credit card, Paypal, or gift card, etc). Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take several business days to reflect on your credit card account due to varying processing times of financial organizations. Please kindly note that we reserve the right to decline a refund in case your item was not sent in its original condition (worn, damaged, etc.)  

We accept Visa, MasterCard, American Express, and Discover cards. Your card will be charged once your order is shipped.

Alternatively, you can choose to pay using Apple Pay, Google Pay, Amazon Pay, PayPal, Afterpay or Klarna (Gift Cards and Pre-Order items are excluded).

Yes, our gift cards are the perfect presents for someone special and can be purchased directly on our website. Please note that gift cards bought on maisonzifan.com are only valid for use on our official site. Gift cards and store credits issued for returns do not expire. All gift card purchases are final sale. For more information, please visit our Gift Cards page.

At Zifan, we are dedicated to upholding the highest ethical standards and adhering to legal requirements across all areas of our business and product supply chain. We collaborate exclusively with suppliers and vendors who align with our values of sustainability, accountability, and transparency.

If you are an influencer who is interested in working with ZIFAN, you may submit your info for consideration on our Instagram @maisonzifan

No. All prices listed on maisonzifan.com are exclusive of import duties, taxes, and customs fees.

ZIFAN ships worldwide. Customs policies differ by region, and many countries require duties and taxes to be determined and collected by your local customs authority and are not included in the purchase price.. This ensures compliance and accurate local taxation.

Depending on your country’s regulations, you may be required to pay applicable duties and taxes upon delivery of your order. Your shipping courier (such as DHL Express, UPS or FedEx) will contact you directly to arrange payment before the parcel is released.

Duties and taxes are calculated by your local customs office based on the declared value of the items, the product category, and the country of origin. These rates vary by country and are not controlled by ZIFAN.