Returns & Exchanges
ZIFAN will accept domestic returns and exchanges on unworn merchandise with all original tags attached initiated within 14 days of your order shipping.
CONDITIONS
In order to qualify for a return or exchange, the products must meet the following conditions:
- The products must be unworn, unwashed, and in its original condition.
- Please keep in mind that items that have been tried on with direct skin contact and show any signs of wear, such as deodorant marks, hair, missing tags, or any odors, cannot be accepted.
- Package the product securely in its original packaging. Items must be returned in the original box they arrived in. All tags and accessories must be attached.
- We kindly recommend that you wear underwear when trying on your purchase for the first time.
- Please note that gift cards and items purchased on sale cannot be returned or exchanged.
After your return is delivered to us, our team carefully inspects each item to confirm they are in original condition. This process may take up to 7 business days from the date we receive your return. If it is approved, you will receive an email notification regarding your refund or store credit.
Because of the delicate nature of our lingerie and to uphold the highest hygiene standards, domestic returns will be subject to a $15 handling fee on all returns for refund. If you choose to return for store credit, the fee will be reduced to $5, and it will only be deducted from your refund once your return is accepted and processed. The store credit will be immediately sent out as a gift card to your email and shipping fee will be waived.
ZIFAN reserves the right to refuse any return that is received in a worn or damaged condition. Returns that do not comply with the above conditions are not accepted and will be sent back to the client.
SHIPPMENT TRACKING
You can track your order with the tracking information provided in your shipment notification e-mail or by logging in to your account on our website.
REFUNDS
Refunds are processed within 7 working days of receipt to allow for inspection onto the original method of payment (credit card, Paypal, or gift card, etc). Once your return is processed and your refund is issued, you will receive a refund confirmation email. Please note, we are only able to issue refunds to the original payment method from the order.
Refunds can take 1-3 business days to reflect on your credit card account due to varying processing times of financial organizations. Please kindly note that we reserve the right to decline a refund in case your item was not sent in its original condition (worn, damaged, etc.)
EXCHANGES
If you prefer to exchange the same item for a different size, $5 handling fees will be charged when submitting your return. If the size you wish to exchange is out of stock, we will issue a store credit in a digital gift card, sent directly to your email. You can use it anytime toward your next purchase.
If you would like to exchange for a different product, please submit the return of the original item through our return portal. When selecting your refund method, choose store credit. Once your return is received and processed, your store credit will be issued via a gift card sent to your email. You can then place a new order for your desired product using the store credit.
INTERNATIONAL RETURNS & EXCHANGES POLICY
ZIFAN offers international return shipping for a flat fee of $25. The fee will be reduced to $10 if you choose to return for store credit. The store credit will be immediately sent out as a gift card to your email once we accepted your return. Return transit times vary from country to country so you will receive a unique return label and will be fully updated on the progress of your return. Once our warehouse receives your parcel, your return will be processed within 14 business days.
Start your international return here
Please note, we can only facilitate direct exchanges for U.S. orders at this time.
If you have any questions or need assistance, please reach out to our customer support team customercare@maisonzifan.com. We're here to help you 24/7.